Shipping Policy

Last updated: October 2025

At Invoux Store, we aim to provide a transparent and reliable delivery experience for all our customers.
Below you’ll find full details about our order processing, shipping times, and tracking information.

1. Order Processing

All orders are processed within 2 business days (Monday to Friday), excluding weekends and public holidays.
Once your order has been processed, you will receive a shipping confirmation email with your tracking number.

If we experience a high volume of orders or delays from logistics partners, processing times may take slightly longer. You will be notified by email if this occurs.

2. Shipping Times

Estimated delivery times after order dispatch:

Please note that delivery times may vary depending on customs processing or courier service efficiency in your area.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and total order weight.
You can view your exact shipping cost before completing your purchase.

We occasionally offer free shipping promotions on selected collections or minimum order values — these offers are clearly displayed on our homepage when active.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and courier details.
You can track your parcel directly through the courier’s website or by visiting our “Track Your Order” page.

If you have not received tracking details within 3 business days after placing your order, please contact us at support@invouxstore.com.

5. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
These charges are the customer’s responsibility and are not included in the purchase price or shipping fees.

We have no control over these charges and cannot predict their amount.
If your package is held by customs, please contact your local customs office for assistance.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us at support@invouxstore.com with your order number.
We will open an investigation with the shipping carrier to locate your parcel.

In the rare case of a lost shipment, a replacement or refund will be issued after confirmation from the courier.

7. Incorrect Shipping Information

Please ensure your shipping address is entered correctly during checkout.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you need to make changes, contact us immediately — address modifications are only possible before dispatch.

8. Returns and Exchanges

We accept returns within 14 days of delivery for eligible items.
For detailed instructions, please refer to our Return & Refund Policy.

9. Contact Us

For any questions regarding your order or delivery, please contact us:

Invoux Store
275, New North Road, London N1 7AA, United Kingdom
Email: support@invouxstore.com
Opening Hours: Monday to Friday, 09:00–18:00 (UK Time)