Frequently Asked Questions (FAQ)

Last updated: October 2025

Welcome to Invoux’s Help Centre. Below you’ll find answers to the most common questions about our products, delivery, payments, and returns. If you still need help, please contact our support team at support@invouxstore.com — we’re always happy to assist.

1. Where is Invoux based?

Invoux is a menswear brand headquartered in London, United Kingdom. Our registered address is 275, New North Road, London N1 7AA, United Kingdom.

2. What kind of products do you sell?

We specialise in premium men’s fashion, including shirts, trousers, blazers, knitwear, and accessories. Our pieces are designed in Europe with a focus on timeless elegance and lasting comfort.

3. How can I contact customer support?

You can reach our support team via email at support@invouxstore.com. We are available Monday to Friday, 09:00 – 18:00 (UK time).

4. Do you ship internationally?

Yes. We currently ship to most countries in Europe and North America. Orders are processed within 2 business days after payment confirmation.

5. How long does delivery take?

Once your order is processed, estimated delivery times are as follows:

• United Kingdom: 5–8 business days
• Europe: 8–10 business days
• Rest of the world: 10–14 business days

You’ll receive a tracking link via email once your order is dispatched.

6. What are the shipping costs?

Shipping fees depend on your destination and total order weight. The final cost is displayed before checkout. We occasionally offer free shipping promotions on selected collections — check our homepage for current offers.

7. Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and major debit cards. All transactions are processed securely using encrypted payment gateways.

8. How do I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can follow your parcel directly through the courier’s link or on our Track Your Order page.

9. Can I cancel or modify my order after placing it?

Orders can only be modified or cancelled before they are dispatched. Please contact us immediately at support@invouxstore.com. Once shipped, cancellations are no longer possible.

10. What is your return policy?

You can return unused and unworn items within 14 days of delivery for a refund or exchange. Items must be in their original packaging with all tags attached. For detailed instructions, visit our Return & Refund Policy.

11. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of receiving it. Include your order number and clear photos so our team can assist you promptly.

12. How does Invoux handle customer data and privacy?

We comply with the UK Data Protection Act 2018 and GDPR. Your information is used solely for order processing and communication. Read our Privacy Policy for more details.

13. Do you use cookies or tracking tools?

Yes. We use cookies and Google Tags (Analytics and Ads) to improve your experience and measure performance. You can manage preferences in our Cookies Policy.

14. Is Invoux a legitimate business?

Absolutely. Invoux is a legally registered UK-based business, operating transparently and in full compliance with Google Merchant Center policies. Our support and logistics partners are based in the UK and Europe.

15. How can I stay updated with new collections and offers?

Subscribe to our newsletter at the bottom of our homepage to receive exclusive offers, product launches, and style updates before anyone else.

16. Contact Information

Invoux Store
275, New North Road, London N1 7AA, United Kingdom
Email: support@invouxstore.com
Opening Hours: Monday – Friday, 09:00–18:00 (UK Time)